Warranty


Type of warranty we offer:
1 Year = ANYTHING IN BETWEEN, e.g. 2- or 3-year warranty for components
10 Years = Mainly on Couches

Exemption/T&C

  • Common wear and tear which includes, piling, colour fading and deterioration of parts or the whole product.
  • Damage caused by misuse, cleaning, lack of care, treatment, transportation, or storage of the product or otherwise caused by customer’s direct actions or oversight.
  • Damages caused by any modification, alterations or improper and incorrect assembly and in general using a product for anything other than their original and described purposes.
  • Damages caused by exposing products to the direct sunlight, excessive heat or cold, chemicals that are known to cause irreparable damage to the finish of your products.
  • Body impressions on foams, sofas, mattresses with indentation less than 32mm.
  • Damages caused by paranormal activities in your house at your absence.
  • Imperfections and potential faults, in products that are sold “as is” which were brought into your attention, prior to finalising the purchase.
  • Imperfections which are considered a characteristic of the products such as obvious knots in wooden pieces, rough finishes in products sold as distressed design, Buff marks on stainless steel and visible grains on natural cowhides and leather products.
  • Products use for commercial intentions.
  • Damages caused by improper mounting the products. (All mountable merchandise should be mounted using individual brackets, avoid the use of chain, cable ties or wire).
  • Mirrors and products containing mirror components, are only covered against discolouring, clouding, or spotting.

Product Care

Fabric
We use the top quality fabric available to us, however, each fabric has its own unique characteristics which are explained below.

Velvet: Most of our velvet products are Velveteen.

This fabric has a short and dense pile, with a very uniform distribution, which makes it resemble suede. Velveteen are usually 100% cotton and have more body and less drape than regular velvet. Because of the shorter pile, they are also more matte. The patterns in the piles may present with slightly different colour upon touching.

Cotton is a very short pile of velveteen and is less likely to be flattened. Avoid meeting moisture, since this could leave marks. Instead, apply a lot of steam for cleaning and cover with a white cloth. Steam only over the cover.

Polyester and cotton: In the process of upholstery , sometimes there may be some loose threads left on the product which can be removed by simply snipping the excess/loose thread without pulling as this may cause unravelling within the loose loom fabrics.

  • Vacuum regularly with your proposed soft attachment. Dirt and body moisture can produce discolouration to your fabric piece. Regular vacuuming will also remove grit that in time can wear the fabric and reduce the longevity in your product.
  • Where possible try rotating the back and seating cushions to avoid uneven wear and dent.
  • Only attempt professional dry cleaning to make sure you stop shrinkage and the use of right heat and products.
  • Temporary filling can happen to any fabric and this should not be considered a fault. They easily can be removed using a de-pilling machine. Upon your request, we can supply you with one. Please email us on cs@koalaliving.com.
Please ensure that you use your furniture for the intended purpose. The location of your furniture can affect its longevity so prolonged exposure of furniture to direct sunlight will damage it. Placing furniture too close to radiators, heaters, gas or wood fires can increase the risk of damage or discolouration. Sharp objects such as shoe fastenings, accessories and even the claws of your pets can tear, scratch or even break the furniture. Do not sit on arms of lounges, do not sit or stand on tabletops, and do not pivot on the back legs of chairs.

TIMBER FINISHES

Whilst the majority of our timber pieces have lacquered surfaces and are fairly water resistant, it cannot tolerate excessive amounts of liquid. Dry any spills immediately by wiping with a non-abrasive damp cloth and polish the surface; otherwise liquid may seep through the lacquer and cause irreparable damage.

It is always recommended to use protective heat coverings on timber pieces, as it cannot tolerate greater temperatures from dishes heated on the stovetop or ovens. Always use coasters when placing cups, bottles or glass on the surface of a timber product.

Natural timber will show distinctive markings, uneven edges, splits, patches, patterns and colour variations which are evidence of being produced from genuine timber materials and is natural to its characteristics. Direct exposure to sunlight will cause timber products, particularly doors, tops and side panels to warp.

MARBLE FINISHES

Marble is a natural material. Each piece is unique in markings and patterns and colour variations. Always use protective heat coverings to protect against hot objects. Always use coasters when placing cups, bottles or glass on the surface. Any liquid spills should be wiped clean immediately. Remove dirt and dust by wiping with a warm, damp cloth.

STAINLESS STEEL FINISHES

Stainless steel is an easy material to maintain. To achieve maximum corrosion resistance the surface of the stainless steel must be kept clean. Washing with a mild detergent and warm water followed by a clean water rinse is usually quite adequate for domestic pieces. Dust the surface regularly to avoid build-up of pollutants, which may cause the surface to rust. Only use a recognised brand of stainless-steel polish, if necessary. Avoid contact with sharp or hard objects, as this will cause scratching.

Whilst stainless steel does ‘stain less’, it is not stain or rust resistant so it is recommended to avoid excessive exposure to chemicals.

GLASS & MIRRORED FINISHES

Always use appropriate glass/mirror cleaner and soft cloth on these pieces. It is always recommended to use protective heat coverings, as it cannot tolerate greater temperatures from dishes heated on the stovetop or ovens, if possible eliminated altogether. Always use coasters when placing anything on the surface of a glass product. Refrain from placing sharp or hard objects on glass as this will cause scratching however to protect the surface, apply felt to the underside of the item. Lift glass tops from the ends of a table as this will put unnecessary stress on the surface and may cause it to break. Glue and pencil marks can be removed by applying some Eucalyptus oil with a soft cloth.

RESIN AND ACRYLIC FINISHES

Resin and Acrylic pieces are both synthetic materials so they can scratch and mark easily. Avoid placing sharp objects on their surfaces. Certain solvents can damage Resin and Acrylic, so it is best to keep your furniture away from harsh chemicals. To clean your furniture, use a mild detergent in lukewarm water with a clean soft cloth to wipe the surface down. Always rinse the detergent off the surface with a new clean cloth. Once the surface has been appropriately cleaned, dry the surface by blotting with a clean soft cloth. Avoid placing resin and acrylic pieces too close to a heat source.