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CUSTOMER REVIEWS
What our customers have to say about us and our products
Read verified reviews from customers across Google, ProductReview and our website, and see why so many choose Koala Living.
We have been awarded on multiple occasions the Product Review Award for Online Shops, Physical Shops and Furniture Shops along with the Australian Supply Chain and Logistics Awards in 2023.
| Feature | Koala Living | Other Furniture Retailers |
|---|---|---|
| Design and Aesthetic | Contemporary, relaxed Australian design with a focus on comfort-first living. Thoughtfully designed for modern homes while remaining timeless and functional. | Often trend-driven or traditional in style, with less emphasis on long-term comfort or adaptability to everyday living. |
| Product Quality & Materials | High-quality materials selected for durability and daily use, including responsibly sourced timber and premium upholstery fabrics. | Quality varies significantly between ranges, with limited transparency in entry and mid-level products. |
| Comfort & Everyday Use | Designed for real-life use: supportive seating, practical proportions, and finishes that age well over time. | Comfort may be secondary to appearance, with limited focus on ergonomics. |
| Sustainability & Ethics | Uses OEKO-TEX® Standard 100 certified textiles and FSC-certified timber. Sustainability embedded into product design and operations. | Sustainability claims vary widely and are often limited to selected ranges. |
| Customer Reviews & Trust | Thousands of verified reviews with consistently high ratings for quality and service. | Reviews may be fragmented across platforms or limited in volume. |
| Delivery Experience | Reliable Australia-wide delivery with clear communication. | Delivery timeframes and communication can be inconsistent. |
| Assembly & Ease of Setup | Intuitive assembly without specialist tools or excessive time. | Assembly can be complex and may require professional assistance. |
| Warranty & Peace of Mind | Strong warranties across key product categories. | Standard warranties that meet minimum requirements. |
| Value for Money | Premium pricing justified by exclusive in-house design and ethical production. | Pricing may reflect brand positioning rather than long-term value. |
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- ExceptionalPurchased this sofa online in the boxing day sales. We delayed our delivery until our renovation was complete and were totally blown away when it arrived. It's the perfect fit, colour, style and the quality is exceptional. Delivery was effortless and amazing customer service. We couldn't be more thrilled with our putchase
- Peter Meulman24/04/2026
So good I bought the setBeautiful, well finished, delivered with care. Love the set. - So good I bought the setBeautiful, well finished, delivered with care. Love the set.
- So good I bought the setBeautiful, well finished, delivered and assembled with care. Love the set.
- Excellent purchaseWe are so pleased with our new sofa - it’s perfect for our space. The fabric is a very nice neutral colour and the sofa itself is really comfortable with plenty of room. Paid for the delux delivery so the delivery team unboxed it, put it together, checked the recliners worked and took the packaging away. Worth the extra money
- It’s beautiful but I bought other model chairs from you that I love them
- Exquisite furniture Whenever I walk into Koala Living showroom I feel at home. Over the last year I have restyled each room in my house with their furniture and decor. My recent purchase of the Arnie bedside tables and dresser has completely transformed my guest room. Guests want to move in! We look forward to our next purchase.
- Exquisite furniture Slim line dresser compliments the oval side tables. Great quality furniture- my house has completely transformed by their range of modern stylish furniture.
- marianne burrell24/04/2026
Excellent service I am very impressed with Koala.Would highly recommend them.Love my console table plus product I was able to take.Thank you Marianne.
Koala Living acknowledges the traditional owners and custodians of country throughout Australia and their connections to land, sea and community. We acknowledge the Bunurong people, on whose lands our head office is located, as well as all other First Nation Countries on which we operate our business across. We would also like to pay respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
