Help Center

At Koala Living, our Help Centre is here to support you with all the information you need for a seamless shopping experience. From our Shipping Policy to FAQs, Warranty, Product Care tips, and Terms & Conditions, we have you covered. You can also Track Your Order, explore our Shipping & Delivery Process, and access Customer Care support whenever you need assistance.

Shipping Policy

We aim to deliver your order promptly and securely. Read our shipping policy to learn more about delivery times and the services we offer.

Warranty

To understand the coverage we are able to provide; read our warranty page and learn how to process any claims.

FAQS

Explore the answers to our frequently asked questions on orders, warranty, delivery and more!

Terms & Conditions

Here, you can learn all about our purchase and change of mind policy and keep informed about any giveaways we have active.

Product Care

We have collated a few tips and tricks to maintain the longevity and quality of our products.

Shipping & Delivery process

Discover how our delivery process works and what to expect after placing your order!

Track order

Track your order status, pay outstanding balances, or schedule delivery through our track order portal.

Customer Care

Explore our FAQ for tracking orders, payment options, delivery updated, product care, and more details.

Here you can learn how Koala Living protects your privacy and handles your personal information securely.

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Koala Living acknowledges the traditional owners and custodians of country throughout Australia and their connections to land, sea and community. We acknowledge the Bunurong people, on whose lands our head office is located, as well as all other First Nation Countries on which we operate our business across. We would also like to pay respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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